Written by Gabriel Dillard
Employees have no expectation of privacy in the workplace. Every piece of email we send on company accounts is there for the taking by the employer. Reading each message could reveal employee high jinks or anxieties that could be useful for the company.
But let’s be honest, if you have more than a few employees at your company, reading all of those emails is all but impossible.
Of course, Artificial Intelligence now has you covered.
The Atlantic has a very eye-opening story in its September issue headlined “What Your Boss Could Learn by Reading the Whole Company’s Emails.”
The story introduces readers to KeenCorp, a data-analytics firm based in The Netherlands that uses software to analyze employee email correspondence. As the article’s author, Frank Partnoy, points out, the software doesn’t exactly read the email, instead analyzing word patterns and context.
The result is an index score, from employees feeling great about how the business is doing to them feeling negative emotions about their workplace.
It’s a pretty fascinating read, and a glimpse at our not-to-distant future when computers will take an even more intrusive role in our lives.
If you are an employer, would you use a software program like the one made by KeenCorp? Instead of taking your employees’ word on how they feel (because we all know workers never lie to their bosses, right?), would you want a machine to parse those feelings for you?