Written by The Business Journal Staff
Susan Moore, President/Owner
What we do:
High definition offset printing, digital printing, variable data, direct mail, large format printing and promotional products
Fresno City College
Husband Brian Ellison, son Tanner, 9
How did you come to your position with Dumont Printing?
I began my career in the business forms industry. Dumont Printing brought me on board as an account representative in 1991. In 2001, Larry Early’s health was compromised. Larry and Susan Early approached me to take over as the vice president of sales and oversee the day-to-day operations of the company. Larry’s passing led to my promotion as corporate vice president and a partnership with Susan. In the spring of 2013, Susan decided to sell Dumont Printing and asked if I would be interested in purchasing the company. The sale was finalized in January 2014.
How did your career in business forms prepare you for the printing industry, Susan?
My career in business forms provided me with the foundation to transition into offset printing. The two manufacturing processes are entirely different, but establishing and maintaining clients, processing orders, dealing with deadlines and seeing projects through to final delivery are very much the same.
How has the company changed since you came on board in 1991, Susan?
It’s challenging to compress Dumont’s changes throughout the last 23 years. When I started, the industry was near the end of the traditional analog processes of typesetting, art boards, camera and film in the pre-production areas. Since the mid ‘90s, however, the industry and Dumont Printing have taken part in the digital revolution that has changed everything we do. The company has (and is) constantly evolving to keep ahead of technological changes and demands of our clients. Graphic software is constantly being updated. Our biggest changes and challenges have come with our offering of in-house mailing services and digital printing for short runs of single and full color projects. This has allowed us to expand our services and meet the changing trends of our industry.
What’s changing the most in the printing industry and how do you keep up, Susan?
The growth and effect of digital technologies in print and graphics has exponentially increased in a short period of time. Attention to new technology is critical. Choices or directions, and decisions regarding equipment are under constant consideration in order to meet the demands of our clientele. Digital printing, web-to-print, variable data, wide format and on demand printing are examples of emerging print services.
How has Dumont Printing expanded since acquiring competitor Pacific Printing, Susan?
We acquired seasoned and knowledgeable employees in both sales and production. Acquiring Pacific increased our customer base with new customers as well as bringing in additional work from existing customers shared by both companies.
What three things are you most passionate about, Susan?
My family, friends and my faith. I have strong support surrounding me that ease the daily challenges. If I were to add a fourth item to this list, I would have to say printing—you need to be passionate about what you do, otherwise it is just a job.
What skills do you feel are most important for the next generation of job seekers, Susan?
Do your homework. If you’re interested about employment at a particular company, don’t fill out an application or enter an interview without some knowledge about that company. Enthusiasm, integrity and commitment are also big plusses for success.
What are your proudest accomplishments, Susan?
Working my way up as an account representative to becoming the president and Owner of Dumont Printing is one of my proudest accomplishments. I am also a very proud mother of my amazing 9-year-old son, Tanner.
What other goals would you like to achieve, Susan?
My goal is to maintain Dumont Printing’s place as a leader in the industry and as Central California’s largest full service printer—to provide new and innovative ideas to strengthen our position as a forward thinking printer.
What are your roots in the San Joaquin Valley, Susan?
I was born and raised in Fresno County. My family history is here, so my roots run deep and I’m proud to call this home.
What do you like to do in your spare time, Susan?
Running a business is all-consuming, but I would say time spent with my family, especially in Hawaii, is at the top of my list. With the technology that is available, I’m still reachable, though I try to keep contact to a minimum—we all need the time to refresh and rejuvenate!
If you could go anywhere in the world, where would it be and why, Susan?
I am planning on returning to Paris for my 50th birthday. It’s a beautiful, romantic city and I can’t think of a better place to celebrate a milestone birthday.