Written by The Business Journal Staff
Steve Carrillo, COO, STC Security Inc.
What we do: STC Security Inc. was founded in 2012 and is now in
its 4th year of operation. Since 2012 STC has expanded from Fresno
County to Kern County with around 115 employees. We provide every
level of security available from uniformed standing officers to executive
Education: As an alumnus of San Joaquin Memorial High School, I
went on to attend Fresno City College for my associate’s degree and
completed the Fresno Police academy in 2011.
Family: I come from a very large immediate family. My parents, four
older sisters, six nieces, and one nephew are all very close, and every
week we take time out of our busy schedules to have dinner together. I
can contribute a lot of my success from the help of all of them.
Tell us a little about your career to your current business, Steve.
I started working for the Fresno Police Department before attending the Fresno Police academy. This gave me the experience and skill set needed to expand my career. I developed my security experience at Community Regional Medical Center and was selected for the director of security at Chukchansi Inc. During my time at Chukchansi I was contacted by STC Security’s current CEO Christina Brock for the chief operations officer position. I’ve held this position since 2014.
What attracted you to the field of security, Steve?
Since I was young I have always felt the need to give back to the community and to help others. I wanted to use my training and experience to assist those in need to better protect themselves, and their property.
What sets STC Security apart from other local firms?
STC Security is very customer service based. Our 3 partners are very involved in daily operations and make sure that the customers needs are met. Communication is a key part of our business. We want to make sure our customers know that we are available for them 24 hours a day. Our onsite security officers and patrol officers are trained from the moment they start with STC on customer service and being proactive on our properties. We have a good working relationship with our local law enforcement agencies, which helps us solve issues on properties where we are contracted.
How is business these days, Steve?
We have been very fortunate to have a steady growth since opening our doors. Business is at an all time high. I would contribute this to word of mouth as our current clients have given us great referrals. We owe much of our success to our loyal clients and partnerships.
What are some of the main security concerns of your clients?
Due to the high homeless population in the Valley, the main concern is transients squatting, vandalizing and harassing individuals on properties. Another security concern common to any property is theft, which has been at an all time high throughout the Valley. These are issues that we put a custom security plan in place with each property to prevent and deter.
What’s the most challenging part of your job, Steve?
The most challenging part of my job is knowing it’s never finished. While we are successful in preventing security issues as well as getting to the bottom of incidents, there will always be crime. I can take pride in knowing a community or commercial property has a plan in place, or is secured by our company, but there is a difference in being secure and being “safe.”
What is the most rewarding part of your job?
The appreciation of our customers, their tenants and individuals we assist on a daily basis.
Where do you see STC Security in 10 years?
I would like to see STC have the continued growth that we have seen in the past four years as well as our continued excellent customer service.
What are your roots in the Central Valley, Steve?
I was born and raised here in Fresno. I have lived my whole life here, attended parochial schools, graduating from San Joaquin Memorial. My parents and grandparents were also born and raised here. I’m fortunate enough to come from a very large extended family made up of Italian, Hispanic, and Native Americans.
What was your very first job and what did you learn from it?
My very first job was working for family at Electric Motor Shop in Fresno. I learned a lot during my time there. I specifically developed my work ethic. I would volunteer to work six days a week, and be on call for delivery call outs in the middle of the night. I remember a saying from my cousin that was told to me on a few occasions, in which I use with my employees now: “If you don’t have time now, when will you have time later?” which really referred to customer service and completing all tasks swiftly.
What do you like to do in your spare time, Steve?
In my spare time, I like to stay active in other ways, such as playing golf, fishing, hunting, and most important spending time with my family.