Written by THE BUSINESS JOURNAL STAFF
Kaiser Permanente has received high praise for its Medicare plan from a major nonprofit.
The National Committee for Quality Assurance (NCQA) rated Kaiser Permanente Northern California’s Medicare health plan a 5 out of 5 — the highest in Northern California, and among the highest rated in the country, according to their Health Insurance Plan Ratings 2019-20, published Tuesday. Kaiser’s commercial health plan also received a 4.5 rating. Their Southern California region received the same ratings.
“This national recognition reflects our commitment to providing high-quality care and service to our members and patients we lead them on the path toward healthier and more productive lives,” said Janet Liang, president of Kaiser Permanente Northern California.
NCQA is a national, private nonprofit organization that surveys health plans for performance in a wide range of clinical service measures, including consumer experience, prevention and treatment. The national group analyzed over 1,000 health plans in the nation — private, Medicare and Medicaid — for quality and service. The ratings are based on combined scores for plans in the Healthcare Effectiveness Data and Information Set (HEDIS), the Consumer Assessment of Healthcare providers and Systems (CAHPS) and NCQA Accreditations standards scores.